Refund Policy

1. Returns

If you're not 100% happy with your purchase from CoolPlayZone.uk, you can return your item within 30 days of receiving it. Items must be in original condition and packaging.

• Contact us first at [email protected] to initiate a return.
• We’ll send you simple instructions and a return address.
• Customers are responsible for return shipping unless the item is defective, damaged, or we sent the wrong product.

2. Refunds

Once your return is received and inspected, we’ll notify you by email. If approved, your refund will be processed within 5 business days to your original payment method.

Heads up: Shipping costs (if any) are non-refundable except for defective or incorrect items.

3. Exchanges

Want to exchange an item (for example, different color or edition)? Just reach out — we’re happy to help if stock is available!

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or not what you ordered, contact us within 7 days of delivery. We’ll sort it out with a replacement or full refund — fast.

5. Exceptions

• Gift cards and downloadable digital products are non-refundable.
• Items marked as "Final Sale" cannot be returned unless faulty.
• Returned items showing signs of use may be denied a refund.

6. Need Help?

Email us anytime at [email protected] — we’ll answer within 24 hours, usually much faster!