Payment Policy

Accepted Payment Methods

We accept the following secure payment options:

Method
Details
Processing Time
Credit/Debit Cards
Visa, Mastercard, American Express, Discover
Instant
PayPal
Checkout via PayPal account or guest card payment
Instant
Apple Pay
Available for iOS/Mac users
Instant
Google Pay
Available for Android/Web users
Instant
Klarna
"Pay Later" or installment options (UK/EU only)
1-3 business days

(All transactions are encrypted using SSL technology.)

Order Processing & Payment Verification

  • Instant Confirmation: Most payments are approved immediately.
  • Verification Checks: For security, some orders may require manual review (1-2 business hours).
  • Failed Payments: If your payment fails, you'll receive an email with instructions to retry.

Currency & Pricing

  • All prices are displayed in GBP (£).
  • International customers: Your bank may apply conversion fees. Check with them for exact rates.
  • Price Guarantee: Paid orders are honored even if item prices change later.

Refunds & Cancellations

Refund Processing

Method
Timeline (After Approval)
Notes
Credit/Debit
3-5 business days
Depends on your bank.
PayPal
1-3 business days
Refunded to your PayPal balance.
Klarna
Up to 5 business days
Adjusts your installment plan.

Order Cancellations

  • Requests must be submitted within 1 hour of purchase via Contact Form.
  • Orders already shipped cannot be canceled but may be returned (see Return Policy).

Security & Fraud Prevention

  • We use 3D Secure 2.0 authentication for card payments.
  • AVS Checks: Billing addresses must match the cardholder's details.
  • Suspicious activity may trigger order holds or cancellations for your protection.

Common Issues

"Payment Declined" Solutions

  • Ensure your card details (number, CVV, expiry) are correct.
  • Contact your bank to confirm international transactions are allowed.
  • Try an alternate payment method (e.g., PayPal).

Pending Charges

  • Pre-authorization holds may appear for 1-5 days but are not actual charges.

Contact Us

For payment-related questions: